Effective Date: July 10, 2026
Welcome to Orlando-Elza.com (a website owned by Orlando & Elza, Ltd. Liability Co., “we,” “us,” “our,” or the “Company”).
These Terms of Service (“Terms”) govern your access to and use of the website located at orlando-elza.com (the “Site”), including any content, functionality, and services offered on or through the Site, and any purchases you make from us.
By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not use the Site.
1. Eligibility
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase on this Site. By using the Site, you represent that you meet this requirement. If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian.
2. Account Registration
If you create an account with us, you agree to:
- Provide accurate, current, and complete information;
- Maintain and promptly update your account information;
- Keep your login credentials confidential and secure;
- Accept responsibility for all activity that occurs under your account.
We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or are used for fraudulent or unlawful activity.
3. Products, Descriptions, and Pricing
- Product accuracy. We make reasonable efforts to display our jewelry accurately, including images, descriptions, materials, and measurements. However, due to factors such as monitor color settings, handmade variation, and natural variation in gemstones and metals, actual products may differ slightly from images shown on the Site.
- Pricing. All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing errors at any time, including after an order has been placed. If a pricing error is identified after you’ve placed an order, we will contact you before processing the order, and you will have the option to confirm your order at the correct price or cancel it for a full refund.
- Product availability. All orders are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.
- Typographical errors. We are not liable for typographical errors, inaccuracies, or omissions in product descriptions, pricing, or other content, and reserve the right to correct such errors and cancel orders arising from them, even after an order has been submitted or confirmed.
4. Orders and Payment
- Placing an order through the Site constitutes an offer to purchase. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order for any reason, including suspected fraud, errors in pricing or product information, or unavailability of stock.
- Payment is due in full at the time of order unless otherwise stated. We accept the payment methods indicated at checkout.
- You represent and warrant that any payment information you provide is accurate and that you are authorized to use the payment method submitted.
- Applicable sales tax, VAT, duties, or other charges will be calculated and displayed at checkout where required by law.
5. Shipping
Shipping timelines, costs, and carrier information are provided at checkout and may vary based on your location and the shipping method selected. Risk of loss and title for items purchased pass to you upon our delivery to the carrier. We are not responsible for delays caused by the carrier, customs processing, or circumstances beyond our reasonable control.
International customers are responsible for any customs duties, import taxes, or related fees assessed upon delivery, in accordance with the destination country’s regulations.
6. Returns, Exchanges, and Refunds
All returns, exchanges, refunds, and warranty claims are governed by our Refund and Returns Policy, which is incorporated into these Terms by reference. Please review that policy before making a purchase.
7. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, product photography, designs, and the overall “look and feel” of the Site — is the property of Orlando & Elza, Ltd. Liability Co. or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on the Site without our prior written consent, except for personal, non-commercial use (e.g., saving a product image for your own reference).
Our name, logo, and any product names or designs identified as trademarks are our property. Nothing in these Terms grants you a license to use our trademarks without our prior written permission.
8. User Conduct
When using the Site, you agree not to:
- Violate any applicable local, state, national, or international law;
- Use the Site for any fraudulent or unauthorized purpose, including submitting false orders or payment information;
- Attempt to gain unauthorized access to any portion of the Site, other accounts, or systems connected to the Site;
- Interfere with or disrupt the Site’s functionality, servers, or networks (including via malware, bots, or scraping tools);
- Copy, reproduce, or resell any content or products from the Site without authorization;
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
- Harass, abuse, or harm another person through use of the Site.
We reserve the right to investigate and take appropriate action against anyone who violates this section, including removing content, suspending or terminating accounts, and reporting conduct to law enforcement where appropriate.
9. User-Generated Content
If the Site allows you to submit reviews, comments, photos, or other content (“User Content”), you grant us a non-exclusive, royalty-free, worldwide, perpetual, and transferable license to use, reproduce, modify, publish, and display that content in connection with the Site and our marketing, in any media.
You represent that you own or have the necessary rights to submit any User Content, and that it does not violate the rights of any third party or any law. We reserve the right to remove User Content at our discretion, for any reason, without notice.
10. Third-Party Links and Services
The Site may contain links to third-party websites or services that are not owned or controlled by us (including payment processors and shipping carriers). We are not responsible for the content, privacy practices, or terms of any third-party sites. Your use of third-party sites or services is at your own risk and subject to their respective terms.
11. Product Warranty; Disclaimer
Express limited warranty. Products purchased from us are covered by our one-year limited warranty against manufacturing defects, as described in our Refund and Returns Policy. This is a written warranty, and its terms — including how to make a claim — are set out in that policy.
Implied warranties. Because we extend a written warranty on our products, federal law (the Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq.) does not permit us to disclaim the implied warranties of merchantability and fitness for a particular purpose. Instead, to the extent permitted by law, any such implied warranties are limited in duration to the length of our express limited warranty (one year from the date of delivery). Some jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
Site availability. Separately from product warranties, the Site itself is provided on an “as is” and “as available” basis. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that defects will be corrected.
12. Limitation of Liability
To the extent permitted by law, the Company and its officers, employees, and agents will not be liable for indirect, incidental, special, or consequential damages, or loss of profits or revenues, arising out of your use of the Site or purchase of products.
In no event will our total liability to you for claims arising from the Site or your order, other than the claims described below, which are not subject to this limit, exceed the amount you paid for the product(s) giving rise to the claim.
This limitation does not apply to, and does not limit:
- Claims for personal injury or property damage arising from a defective product, which are governed by the Connecticut Product Liability Act (Conn. Gen. Stat. § 52-572m et seq.) or other applicable product liability law;
- Any right or remedy available to you under the Connecticut Unfair Trade Practices Act (Conn. Gen. Stat. § 42-110a et seq.) or the Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.);
- Damages caused by our gross negligence, willful misconduct, recklessness, or fraud; or
- Any other liability that cannot be limited or excluded under applicable law.
13. Indemnification
You agree to indemnify and hold harmless the Company and its officers, employees, and agents from claims, damages, losses, and reasonable expenses (including attorneys’ fees) arising out of: (a) your breach of these Terms; (b) your misuse of the Site; or (c) your violation of the rights of a third party, except, in each case, to the extent such claims arise from our own negligence, willful misconduct, or violation of law.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-law principles, and without regard to the United Nations Convention on Contracts for the International Sale of Goods.
Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its rules, rather than in court. Either party may instead bring an individual claim in small claims court. This arbitration agreement does not limit your right to file a complaint with the Connecticut Department of Consumer Protection or the Federal Trade Commission. YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION, TO THE EXTENT PERMITTED BY LAW.
If you are a consumer residing outside the United States, mandatory consumer protection laws of your country of residence may apply notwithstanding this section.
15. Changes to These Terms
We may revise these Terms at any time by updating this page. Material changes will be indicated by an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy and Refund and Returns Policy, constitute the entire agreement between you and the Company regarding your use of the Site, superseding any prior agreements.
18. Contact Us
If you have questions about these Terms, please contact us at:
Orlando & Elza, Ltd. Liability Co.
Email: contact@orlando-elza.com
27 Crows Nest Ln, 13D, Danbury, Connecticut, U.S. 06810
